Who should I contact if I feel like I have been a victim of identity theft or fraud?

If you believe you may be a victim of identity theft or fraud, act quickly to help protect your accounts and personal information. Contact Rally immediately to report any suspicious activity, then take the steps below to secure your identity.

What should I do first?

1. Contact Rally immediately if you notice unauthorized transactions, account changes, or suspicious activity.
2. Place a fraud alert or security freeze with the major credit bureaus.
3. Report the incident to the Federal Trade Commission (FTC) and, if applicable, the FBI Internet Crime Complaint Center (IC3).
4. Monitor your accounts and credit reports for unauthorized activity.
5. File a police report with your local law enforcement agency and keep a copy for your records. A police report may help support identity theft claims with creditors, financial institutions, and credit reporting agencies.

Identity Theft Resources:

Credit Bureau Security Freezes & Fraud Alerts

Equifax | 1-888-378-4329
https://www.equifax.com/personal/credit-report-services/credit-freeze

Experian |888-397-3742 (888-EXPERIAN)
https://www.experian.com/help

TransUnion | Phone: 888-909-8872
https://www.transunion.com/credit-help

ChexSystems (for checking and deposit account fraud protection)
Place a Security Freeze: https://www.chexsystems.com/security-freeze/place-freeze
Place a Security Alert: https://www.chexsystems.com/security-alert-online

Report Identity Theft:

Federal Trade Commission (FTC) | 1-877-438-4338
https://www.identitytheft.gov
The FTC provides a personalized recovery plan, documentation, and guidance for resolving identity theft issues.

FBI Internet Crime Complaint Center (IC3)
https://complaint.ic3.gov
If your identity theft involves online scams, phishing, account takeovers, or cybercrime, you may submit a complaint through IC3.

When should I file a police report?
If someone has used your personal information without your authorization, Rally encourages you to file a police report with your local law enforcement agency as soon as possible.

Be prepared to provide:

• A government-issued photo ID
• Proof of your address
• Documentation of fraudulent activity
• Any FTC Identity Theft Report, if available

Keep a copy of the police report for your records, as it may be requested by creditors, financial institutions, insurance companies, or law enforcement agencies during the recovery process.

Need Assistance? If you suspect fraud involving your Rally account, contact Rally immediately so we can help review your account, secure your information, and discuss available options.