Why can't I use my Android 8.x device to access my account?
Our mobile banking app will no longer support the usage of all Android 8.x devices effective July 13, 2023.
What does this mean?
- Android 9 will be the new minimally supported OS version. Android 10, 11, 12, and 13 are fully supported.
- End users on unsupported OS versions cannot update to the latest version of the app or install the app, but they can continue to use their previously installed version of the app or access online banking through a mobile browser. Mobile browser access is minimally supported and does not offer native app features such as mRDC and Biometrics.
When Rally updates to the July release, will users be forced to update the app?
- No, a forced app update will not be required.