Can I cancel or dispute a pending debit card transaction?

Thank you for reaching out to Rally Credit Union. While we understand the urgency, pre-authorized debit card transactions that are still pending cannot be canceled or stopped by Rally. 

If the charge is no longer on hold and has cleared your account, we recommend contacting the merchant directly to request a cancellation. 

If the merchant is not able to assist, you can dispute the transaction with us in one of three ways: 

1. Online Banking 
   • Log into your Rally online banking account 
   • Go to your checking account transaction history 
   • Locate the charge in question 
   • Select the 3 dots to the right of the transaction 
   • Choose Dispute Transaction and follow the prompts 
2. By Phone or In Person 
   • Call us at 361-986-4500 to speak with a representative 
   • Or visit any Rally Credit Union branch for assistance 
3. Via Email 
   • Download the Debit Card Dispute Form 
   • Print, complete, and sign the form 
   • Email the form to [email protected] 

Once submitted, your dispute will be sent for processing. Please allow up to 10 business days to receive provisional credit to your account.