You can only cancel a payment if the person you sent money to hasnt yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasnt yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select Cancel This Payment. If you do not see this option available, please contact our member support team at 1-800-622-3631 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why its important to only send money to people you trust, and always ensure youve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our member support team at 1-800-622-3631 so we can help you.
